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ENTERPRISE COMMUNICATIONS, co-located with WebRTC Global Summit

Customer communication and team collaboration for enterprises including banks, financial and insurance companies, retail, real  estate, automotive, hospitality, healthcare, public sector, universities and telcos.

 

Tuesday April 12th  2016 • Cavendish Conference Centre • London

This brand new event taking place in London and co-located with the successful 3rd annual WebRTC Global Summit, explores how enterprises are using all types of communication technologies in real-time in order to reach and keep their customers, while also encouraging internal team collaboration effectively to stay ahead of the game. Topics include:

  • Real-time communication strategies for effective customer and staff communication and collaboration
  • Driving new revenues through disruptive technologies and innovation
  • Unified communications
  • Rich communications services in the enterprise
  • WebRTC
  • HTML5 and beyond
  • IVR
  • Self-service tools
  • Omni-channel customer experiences
  • Digital customer experiences
  • Combining online and offline experiences

 

Confirmed speakers include:

Philippe Vayssac, Chief Innovation Officer, Groupama

Stephen Fath, Director, Interactive Video Services, The University of Texas Health Science Center at Houston (UTHealth)

Oleg Koss, Head of customer experience department, Kyivstar

Hans Jorgen Wiberg, Founder, Be My Eyes

Bart Yeary, Chief Product Officer, Togetheroo – Resonant Games

Michelle Franke, CEO, Coachademy

Lantre Barr, Founder & CEO, Blacc Spot Media

Dave Phillips, Managing Director, CaféX

And many more to be announced soon! To download the programme, click here

 

Target audience

The following job titles from across various verticals will take part in the event:

  • CTO, CIO
  • Heads of departments and teams in the CIO and CTO office
  • Collaboration/Communication Engineer
  • Customer care/experience head/manager
  • IT/ICT Director/Head
  • Enterprise/system architect
  • Unified Communications team leader/manager
  • Infrastructure analyst/manager
  • Telecom/network manager
  • Cyber security manager
  • Call centre manager
  • Web manager/developer

Stay tuned for programme, speaker and sponsor updates! If you’d like to get involved or find out more, please contact Anja Profozic on + 44 20 3239 4977 or anja.c.profozic@informa.com