Pamela Clark-Dickson is a principal analyst in Ovum’s Consumer Practice. Her focus is on mobile messaging, OTT communications and mobile security, and she produces analysis on these areas for the Consumer channel. Her areas of expertise cover SMS, MMS, e-mail, instant messaging, OTT communications services (including messaging and VoIP), rich communications, the emerging WebRTC market, and mobile security. Pamela joined Informa Telecoms & Media in 2002, and is the author or co-author of a number of reports, including Mobile Operators’ Consumer Mobile Security Strategies (January 2014), VoIP and IP messaging: Operator strategies to combat the threat of OTT players (revised and updated, May 2013; 1st edition, January 2012), Mobile Content & Services Report (8th edition, 2012), Mobile Messaging 2010 (2nd edition), Mobile Content & Services Report (7th edition, 2009) and Mobile Games (2005). Pamela is a regular speaker and chair at industry conferences, and is also frequently called on to provide media comment on topical and trending developments. Pamela has covered the telecoms sector for almost 20 years as an analyst and journalist, and previously worked for Informa Telecoms and Media as a senior analyst in the Mobile Content & Applications Intelligence Centre, as co-editor of the Mobile Media & Messaging continuous research service, and as editor of the Mobile Messaging Analyst, Mobile Media and Mobile Games Analyst continuous research services.